Terms & Conditions

1. General

1.1 These general terms and conditions apply when purchasing products from Hypersports, unless otherwise specifically agreed in writing between the customer and Hypersports.
1.2 When selling to consumers, Hypersports applies the mandatory rules that follow from applicable law.
1.3 The buyer must be of legal age or hold a parent's permit.

2. Ordering

2.1 Ordering products from Hypersports is done through hypersports.se. For an order to be binding on Hypersports, the order must be confirmed in writing by Hypersports before delivery. This means, among other things, if production for a product in Hypersport's range has ceased or for some other reason is no longer available, Hypersports is not obliged to provide such product regardless of whether the customer ordered the same as above.
2.2 Orders containing unlicensed air weapons (paintball markers) and pressure vessels must be done by a person over 18 years of age. In this case, clause 1.3 does not apply in the sense that the guardian's permission is required for ordering.
2.3 In the event of cancellation, where the order contains non-stock items, Hypersports reserves the right to demand compensation for any costs we have had in connection with the order, (design, order costs, stock costs and so on) all in accordance with the Swedish Consumer Purchase Act (1990: 932) § 41. This mainly applies to products that entail a large financial burden for Hypersports, for example ordering field equipment, pallets with a paintballs or park equipment.
2.4 In the event that a product ordered is out of stock, Hypersports will notify the customer. Hypersports reserves the right that stock status issues may occur due to external reasons.
2.5 In the event of late cancellation where Hypersports has already packed and prepared for dispatch, Hypersports reserves the right to demand compensation for costs we have incurred in connection with the order (personnel costs, packing materials, costs for taking the product into stock and so on), corresponding to up to 20% of the value of the products.
2.6 When ordering products which are "back-orders", we contact our suppliers to see if the product is available and then try to bring the product in as soon as possible, if possible at all. In cases where the product is not available within a reasonable time frame, Hypersports reserves the right to cancel the order, and Hypersports will then notify the customer of this. If a payment has been made, Hypersports will refund the amount. High-end paintball markers (markers meant for tournament use, and other similar ones) which are back-orders, are excluded from the European right of withdrawal.

3. Delivery and shipping

3.1 The delivery date is the day when the product is delivered from Hypersport's warehouse. For shipments sent with DHL, the delivery date is the day when the product arrives at the customer. If the customer does not pick up or receive the product on time, the delivery date is the day when the product was available for collection from Hypersports or its agents. The risk for the product passes to the customer upon receipt of the product.

3.2 Hypersports reserves the right, in such cases where the delivery method is insufficient, to change this to a more suitable delivery method. For example, when ordering large quantities of paintballs that must be transported on a pallet. In cases like this, Hypersports will contact you as a customer to confirm that the new shipping cost is going well. If the customer is unwilling to pay the higher amount of shipping, Hypersports reserves the right to cancel the order.
In the case shipping costs end up being higher than estimated, Hypersports reserves the right to request the remaining amount from the customer. If the customer don't want to pay the extra cost, the order will be cancelled and the money will be refunded.

3.3 In cases where the customer chooses not to pick-up the ordered shipment at a service point, the customer will be charged the cost of the corresponding shipping (round trip), as well as a handling fee of SEK 485.

3.4 If there is visible transport damage on the package, you should not pick this up, but instead contact us so that we can solve this with the transport company. If you have picked up a package and there is damage which reaches into the package, this must be reported to the transport company and us no later than 3 days after receipt. Most collection points can help you inspect the goods during collection if you are unsure whether damage has occurred. In the case of direct delivery of packages and pallets, damaged packages and goods can be received provided that this is noted when you sign for the goods. Complaints about the shipping and goods must then be made to both the transport company and us within 3 days. If the customer receives goods with clear packaging damage without noticing this when signing goods, no claims can be made against Hypersports. However, Hypersports assumes the responsibility to assist the customer with the complaint until a decision has been made by the transport company regarding compensation.

3.5 Hypersports usually ship out orders the following workday, and the shipments then usually have a delivery time of 2-3 days within Sweden. Delivery times to other countries may vary. When ordering paintball markers, a delay can occur when these are examined to confirm that they work, as Hypersports has on several occasions received defective paintball markers from suppliers.

3.6 In Sweden, we have a special deal available: "Free Shipping for purchases over SEK 600". This applies to all purchases in our store except for orders that exceed 20kg. If the order contains products where the weight exceeds 20 kg, the regular shipping cost applies. The free shipping is only available for customers in Sweden.

3.7 Due to customs regulations in the United Kingdom, all orders being sent there needs to be of a value higher than 135 GBP. Any orders below that value cannot be shipped.

3.8 In cases where a shipment appear to be lost in transit to the customer, Hypersports will contact the carrier and arrange for them to begin a search for the goods. If the shipment is not found after 30 days, Hypersports will either send out new products to the customer or make a refund to the customer.
If Hypersports has sent out a second shipment to the Customer and the first shipment is found and delivered, Hypersports may demand the cost of the extra products sent. Alternatively, the products may be returned to Hypersports.

4. Delayed shipment

4.1 The customer may, by written notice to Hypersports, terminate the agreement in respect of delayed products if the delivery delay is due to Hypersports or any relationship on his part lasts more than 45 days. Hypersports undertakes to refund the prepaid amount within 20 working days.

5. Price and payment

5.1 The prices shown on Hypersport's website are stated including Swedish VAT. This applies to products as well as services. VAT is excluded for purchases outside the EU.

5.2 Hypersports reserves the right to adjust prices specified in section 5.1 at any time before the delivery date, provided that the customer is notified. The customer then has the right to cancel the purchase in writing in accordance with point 8 below.

5.3 When placing an order and choosing invoice as the payment option, Hypersports reserves the right to make a special credit check on the order amount.

5.4 We reserve the right to final sales, misprints and price adjustments where pricing is unreasonably low, in these cases we reserve the right to correct these in accordance with section 5.2.

5.5 The prices stated at the time of ordering are those that apply, if Hypersports does not need to adjust them as stated in section 5.2. Should the prices of the products be reduced or increased on Hypersports.se, it will not be adjusted afterwards.

5.6 Hypersports currently offers a price guarantee in the form that you as a customer can contact us at Hypersports before you place an order, and then inform us about where the product can be found at a lower price, and you will get the product at the same price. When we are contacted, a link to the page must be stated and the price guarantee only applies to products that are in stock at our competitors, as well as in our warehouse. And the price guarantee only applies if you specify a Swedish competitor. The price guarantee does not apply retroactively either. If you find a lower price after the order has been placed, it will not be adjusted afterwards.

6. Delay in payment

6.1 If the customer does not pay on time, Hypersports has the right to receive default interest in accordance with law and, where applicable, to hold delivery or part thereof.

6.2 If the customer is in delay with payment more than 30 days after Hypersports has requested the customer to pay the amount due, Hypersports may, by written notice to the customer, terminate the agreement in whole or in part. If Hypersports terminates the agreement, Hypersports is also entitled to damages.

7. Retention of ownership

7.1 Products remain the property of Hypersport until they are paid for in full.

7.2 Until the ownership has been transferred to the customer, the customer undertakes to take good care of the products and not to make changes to them without Hypersport's written consent. The customer does not have the right to transfer or grant the right to use products that are subject to retention of title.

8. Right to return products

8.1 As a customer with us, you have the right to cancel your purchase if you notify us within 14 days from the day you received the product. However, the right of withdrawal does not apply to fresh products such as balls and consumables such as refilled gas. The right of withdrawal only applies if the product is in a substantially unchanged condition, in the associated original carton. If the packaging or sealing has been broken, the product is no longer covered by the right of withdrawal. The fastest way to repent is to follow our instructions at this link.

You can not regret the purchase of parts of an item. Please note that goods that are specially manufactured according to the consumer's instructions or that have a clear personal touch are also not covered by the right of withdrawal, nor does the right of withdrawal for Demo ex / Display ex of products apply.

a) You, the customer, pay the shipping costs to send back your canceled purchase.
b) If you shop as an entrepreneur, you have no right of withdrawal.
c) Used body products such as underwear are not approved for repentance purchases for hygiene reasons. If the packaging is broken but the product is unused, you can regret the purchase.
d) The right to return products does not apply to paintballs (considered as a fresh product) and certain specially ordered products. Contact us for more information.

9. Warranty

9.1 Our products are delivered with the guarantees that manufacturers or suppliers offer us, but not more than two years from the date of purchase. The meaning is primarily repair if your product breaks down. If the product cannot be repaired, Hypersports has the right to exchange it for an equivalent product. As a customer, you can not invoke any additional product warranty from Hypersports.
The guarantee is not transferred to a possible second-hand buyer, which means that you who bought a second-hand product cannot have the product repaired with us under warranty. In order for the warranty to apply, the product must be in unchanged design from when it was purchased, the manufacturer's recommendations in accordance with the product's manual must also be followed.

9.2 If you shop as a private individual, you as the original customer have the right to file a complaint about your product within 3 years from the day you received it.

9.3 Consumables such as batteries (not ball and gas) are normally provided with a 2-month warranty unless otherwise stated on the product page.

9.4 Traders have no right to invoke a complaint after the warranty period.

9.5 The serial number of the goods that have such must be intact for the warranty to apply.

10. Liability for errors

10.1 Hypersports is obliged to, in accordance with the conditions below and with the urgency that the circumstances require, at its own expense to remedy defects in the product which consist in it not complying with the agreed specification.

10.2 Hypersport's liability does not cover defects which are of no significance for the intended use of the product and which do not cause inconvenience to the customer.

10.3 Hypersport's liability also does not include: a) defects caused by the customer's use of the products with other equipment or accessories in a way that affects its function; b) defects caused by changes or interventions in the products made by the customer that do not take place in accordance with Hypersport's instructions; c) errors caused by the customer's use of the products in any way other than as stated in the user documentation or by the negligence of the customer, his staff or third parties or by other circumstances beyond Hypersport's control; d) normal operational maintenance such as adjustment, normal wear or the need to purchase consumables.

10.4 When the product is difficult to move, the customer can rectify the problem. In the event of such remediation, the affected parts shall be made available to Hypersport for the time therefore necessary. Time for such measures shall be allocated to Hypersport's regular working hours. At Hypersport's request, a representative from the customer shall be present during Hypersport's work. In other cases, the remediation shall take place at Hypersports or a service point designated by it in Sweden.

10.5 If the customer has reported an error and it turns out that there is no error for which Hypersports is responsible, the customer shall replace Hypersports in accordance with Hypersports' price list applicable at any given time.

10.6 Hypersport's liability for errors is limited to the above unless there is gross negligence. The customer can not make other claims against Hypersports due to errors.

11. Limitation of liability

11.1 Should liability or liability arise for Hypersports in accordance with these general terms and conditions, unless there is intent or gross negligence, the liability shall be limited to a total amount corresponding to the purchase price for the product or products on which the liability is based.

11.2 Hypersport's liability only covers direct losses. Hypersport's liability thus does not include indirect losses, such as loss in business operations, nor damages that Hypersports could not reasonably be expected to have taken into account when the agreement was entered into and the consequences of which he could not reasonably have avoided or overcome.

11.3 Should Hypersports be prevented from delivering or re-delivering alternatively if such a delivery obligation becomes unreasonably burdensome as a result of a labor dispute or other circumstances beyond the control of the parties such as fire, war, mobilization or unexpected military recalls of corresponding proportions, requisitions, seizures, Currency restrictions, riots and riots, barriers to transport, shortages of goods, lack of fuel, and delays in deliveries from subcontractors or producers as a result of similar circumstances addressed in this section, Hypersports is free from all liability except complaints and crediting of missing products.

12. Transfer of the agreement

12.1 Hypersports may, without the customer's consent, transfer the right to receive payment in accordance with these general terms and conditions.

12.2 These general terms and conditions may not otherwise be transferred without the consent of the other party

13. Arbitration or dispute

13.1 Private individuals: Hypersports follows the General Complaints Board's recommendations in a possible dispute regarding complaints.

13.2 Companies: Disputes concerning the interpretation or application of these general terms and conditions and related legal relations shall be settled by arbitrators. If in the event of a dispute the value of what is claimed obviously does not exceed ten times the basic amount applicable at the time of the call for arbitration according to the Act (1962: 381) on general insurance, the dispute shall be decided by a single arbitrator appointed by the Stockholm Chamber of Commerce

14. Change in terms of sale

14.1 Hypersports reserves the right to change the current terms of sale

15. Privacy Policy - How do we process your personal information?

When you shop on the web, via our online store or someone else's, you need to provide information about yourself - your name and where you live, your phone number, your e-mail address and what you shop for. Since some of our customers wonder what the information is used for, we describe here a little more formally about how we work with information.

The basis of everything we do is to treat our customers as we ourselves want to be treated, always. This also applies when it comes to information.

Summary of our information management

We collect as little information as possible. We need to know where you live to be able to send the goods home to you when you order with an invoice as a payment option. If you order with a card, we only need a delivery address. If you want to order against an invoice, our partner Klarna must have your social security number. Only then can you have your goods sent home against invoice.

When you pay by card, you are required to provide your credit card number. Card payments are made via Klarna and a secure server. Then of course we have to know which products you order and we need your e-mail address to be able to contact you with delivery notice, changed information, etc. Your telephone number is provided via our system to DHL to send a notification when your order is ready to be picked up, and it can be used if we need to get in touch with you for something concerning your order.

Below is a more detailed description.

Which systems does your information end up in? When you shop with us, your order goes through several steps so that we can process and send your goods to you.

Quickbutik

Our online store uses the Quickbutik platform. It is an online store platform where our products, our pages with text and everything else (including this page) you see in the web shop are gathered. When you place an order on hypersports.se, you do so in the Quickbutik system.

Your order then ends up in a database at Quickbutik, which hosts our store, which we and Quickbutik's technicians have access to. Quickbutik stores the information for us but does not process it in any way without our permission and that we request it. For example, it could be if an order for some reason has not been reviewed or doubled. Then Quickbutik's technicians can examine the order and troubleshoot when we ask them to do so.

The order contains information about which products (for example a paintball marker or mask) you bought from us, how you paid (but no information about credit cards, social security numbers or the like), the address we are to send the goods to. It is from our Quickbutik online store that you receive an e-mail notification that we have received your order and when we have sent your order.

If you file a complaint about a product or want to return products, we usually note it in Quickbutik. Such a notice may, for example, look like this: "Customer filed a complaint about the TMC marker. Return slip has been sent out, and the marker is on its way back. New marker will be sent out to the customer today."

We never write any personal information in the notification field, but only that which is related to the order.

Klarna

When you arrive at the checkout, you have to pay for your goods. There you can choose between several different payment methods. Depending on the payment method, an external payment intermediary will provide information about your purchase.

If you have questions about how Klarna processes your information, you must contact them on your own.

Paypal

Only available for international customers.

Paypal is one of our payment options. For questions about how Paypal processes your information, you must contact them on your own.

nShift/DHL

In order to be delivered to you, the shipment is sent by DHL. Your name and delivery address are therefore given to nShift Delivery, a platform used to send the details to DHL and book the shipment, to complete the shipment of the products to you, and telephone number and e-mail address are given so DHL can notify you when the shipment is ready to picked up or to be delivered to you.

Fortnox

By law, we are required to save details for bookkeeping. The necessary details are sent to our accounting system. We use Fortnox for accounting and logistics. Only a few employees within the company have access to the system and no one processes your data except us.

Customer e-mails

We use e-mail services from the company Oderland to send and receive mail, as well as Google's Gmail or alternatively Microsoft's Outlook service as a client to display mail for our customer service mail. When you email [email protected] or use our contact form, it is a combination of Oderland and Google / Microsoft's e-mail service we use. Normally, we delete incoming emails when we have answered / handled your case or no later than 2 weeks after we have received them. If we need to save any information, we will transfer that information to Quickbutik.

How is this information used?

We use the information to process your order.

Why do we save information?

We save information for accounting technical reasons. We need to be able to present documentation to the tax authority. You can create an account at www.hypersports.se and see your previous orders. For information regarding orders placed in an older version of Hypersport's online store, please contact us by email.

Cookies

We use cookies. We do this to be able to store your goods in your shopping cart.

Information to third parties

We never give away your information to anyone else. Exceptions are made if for some reason we are forced by law or court decision.

Request all the information we have about you

If you want to know all the information we have about you, you can email us at [email protected] and request this, and we will get back to you with all the details shortly afterwards.

Delete your information from our database

The information we save is only available as a basis for the financial transaction and is retained for legal reasons and can therefore not be deleted. However, you can choose to delete your user account if you wish, and just get in touch with us, and we will delete the account for you.

If you have any questions, you are welcome to contact us at [email protected]

Changes to Privacy Policy

Hypersports reserves the right to make changes to this Privacy Policy at any time insofar as the changes are necessary to remedy disruptions or to meet new legal or technical requirements.