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Returns and exchanges
Right of withdrawal and exchange for online purchases
When you shop online within Europe, you have a 14-day right of withdrawal and exchange.
This means that you can return unused and undamaged goods within 14 days of receiving your package. Note! When purchasing markers, if the seal on the marker has been broken, we cannot accept the product in return.
To make a return, please complete this document (a copy is usually included with the package you received from us), and include with the shipment that you send back to us. Please remember to send the package directly to us, as we do not collect packages from agents.
Please note that returns and complaints may have a handling period of up to 14 days!
If you want to cancel your purchase, there are a number of things you should consider:
Once the goods have reached us, we will issue a refund (if the payment was made by card, the amount will always be refunded to the same card used for the purchase).
You can read more about the right of withdrawal at Konsumentverket.
Incorrect order
If you have been unlucky and received a wrong delivery where a color or model does not match what you ordered, we will pay all the costs to correct the mistake. Such a wrong delivery must be reported to us via email and as soon as one of our employees has had time to handle the case, you will be contacted by email or phone so that we can solve this.
Please prepare as detailed information about the problem as possible, as well as photos of the faulty product and include this when contacting us, so that we can handle the matter as quickly as possible.
Faulty goods should not be returned at your own expense, but will be paid for by us via a prepaid shipping label used to send the package back.
Warranty and complaints
If your product is broken, this is to be reported to us here. As soon as we can, we will contact you and ask you to send us detailed information about the problem and photos or a video showing the fault. In case the photos/videos are not enough to determine what the problem is, depending on the product we might send you a prepaid shipping label that you can use to send the package back to us.
The problem must be carefully described when filling out the form and Hypersports together with the manufacturer of the product has the right to interpret what can be considered a handling error and what is considered to be covered by the warranty. The warranty applies against manufacturer defects, but may also apply to damage depending on how it occurred. You can read more about our warranty policy here.
In cases where Hypersports has preliminarily assessed the case as a warranty case, but where further troubleshooting has shown that it is a handling error - Hypersports is entitled to charge the customer the return cost (handling and shipping cost) - from SEK 485.
Transport damage
If there is visible transport damage to the package, you should not pick this up, you should instead contact us so that we can resolve this with the transport company. If you have picked up a package and internal packaging damage is found, this must be reported to the transport company and us no later than 3 days after receipt. Most delivery points can help you inspect the goods upon collection if you are unsure whether damage has occurred.
In the case of direct delivery of parcels and pallets, damaged parcels and goods can be accepted provided that this is noted when you sign for the goods. Complaints about the freight and goods must then be made to both the transport company and us within 3 days.
If the customer receives goods with clear packaging damage without noting this when signing for the goods, no claims can be made against Hypersports. However, Hypersports assumes the responsibility to help the customer with the complaint until a decision is made by the transport company regarding compensation.
Responsibility for shipment
In cases where Hypersports is not responsible for the shipping or it has been purchased by Hypersports - the customer is responsible for the products arriving in good condition. However, the customer is responsible, regardless of who is responsible for shipping, for packaging the return according to the descriptions given by Hypersports. Hypersports has the full right to refuse returns where the customer has packaged the product in such a way that it has not been protected during transport. You can get quite far with common sense when packing. Here are some tips.